Local Community

Benefiting the Children in Your Local Community

Frequently Asked Questions

We are proud to partner with Shoes That Fit. Please review the most frequently asked questions on this important program that has helped Rack Room Shoes provide more than 150,000 pairs of shoes to children in need. After all, every child deserves shoes that fit.

Participating Schools

Q
How do schools get involved in the Shoes That Fit program?
A
A school representative from a Title I school may complete an enrollment application and send it to the Rack Room Shoes corporate office.
Go To Enrollment Application »
Q
Who approves the school’s Participation Application?
A
Rack Room Shoes reviews each enrollment application, contacts the school for further information and makes the final determination based on set criteria. If the school is chosen for the program, Rack Room Shoes will contact the school with further instructions on how the Shoes That Fit partnership works.
Q
Can parents contact Shoes That Fit or Rack Room Shoes and request new shoes for their children?
A
Because this program works exclusively through schools, we are unable to accept requests directly from parents. However, parents may contact their child’s school to request that they be considered for the Shoes That Fit program.

Sponsorship Card and Funds

Q
How are funds raised to purchase shoes for children in need?
A
Rack Room Shoes promotes in-store campaigns at each of our 400+ locations throughout the year to collect donations for more than 500 elementary, middle and high schools. Rack Room Shoes does not require schools to promote the program to raise funds.
Q
What is a Sponsorship Card?
A
The sponsorship card is included in the Shoes That Fit school kit that each participating school receives. This card contains the funds that are raised for the school by its local Rack Room Shoes store and works like a gift card that the school liaison uses to make necessary purchases.
Q
Can school liaisons use coupons with the Sponsorship Card?
A
Yes. Even though 100% of proceeds that are raised in stores go directly to support the Shoes That Fit program, we accept coupons for use with the sponsorship card.
Q
When are funds raised and when do selected children receive their shoes?
A
Rack Room Shoes raises funds for the Shoes That Fit program during the Back-To-School shopping season and again during the holidays. We then make the funds available to schools in the fall. The school and school liaison must use the funds by April 1st.
Q
What if there is remaining credit on the Sponsorship Card?
A
The school liaison is encouraged to use all the money at one time. Funds not used by April 1st will remain on the card but will be deactivated until we disperse funds the following school year. More than one year of completely unused funds will result in removal from the program.
Q
How can a Store Manager or school liaison check the balance on a sponsorship card?
A
To view the current balance, please visit www.rackroomshoes.com, click on “Gift Cards.” From there, simply enter the card number located on the back of your sponsorship card.

School Liaisons and Store Managers

Q
Who coordinates the effort between the school and Rack Room Shoes?
A
When a school fills out the participation application, they designate a school liaison and alternate liaison that will coordinate the efforts between the school and Rack Room Shoes. This can be any person who is employed by the school or district (teacher, counselor, administrator, etc.).
Q
How are students selected?
A
The shoes must go to children from low-income families or those living below the poverty level. Rack Room Shoes depends on the school staff to identify which students need the most help and the school staff supplies the necessary information to the school liaison.
Q
Who measures students for their shoes?
A
We recommend the school liaison listed on the school’s participation application measure the students, as they are most familiar with the program. For safety reasons, the individual who measures the student MUST be a staff member employed by the school or district.
If your local Rack Room Shoes store does not have the shoe size or width needed, the store manager will work with other Rack Room Shoes locations to find the proper fit.
Q
What can be purchased?
A
  • Any athletic styles that are good for everyday wear at school.
  • Work and weather boots.
  • Socks, shoelaces, sneaker balls and waterproofing sprays.
  • Sport style sandals that are not flip flops.
  • Items that are NOT permitted include: cleats, golf shoes, wedges and platforms, high heels and flip flops.
  • A full list of approved items can be found in the “What Can I Buy?” guide, which is provided to school liaisons.
 

learn more Through our partnership with Shoes That Fit, Rack Room Shoes has provided more than 150,000 pairs of shoes to children in need.

learn more Rack Room Shoes encourages and recognizes employee contributions and volunteer efforts in non-profit organizations.

learn more We offer opportunity for individuals to make requests for a $100 Rack Room Gives donation card to support non-profit organizations.

learn more Rack Room Shoes is proud to support a variety of school and scholarship programs, military and disaster relief programs.